In a nutshell, our platform Persona by Delve AI helps marketers and business owners understand their website, social and competitor audiences better with automatic generation of data-driven personas.
Here are some of the resources available to our new users once they login into our platform.
The primary difference between Delve AI and other web analytics tools is in the abstractions and presentation of insights.
Google Analytics presents aggregated data as 500+ dimensions/metrics reports. Our dashboards present data with automatic segmentation on the basis of psychographics, behavior, demographics, geographies, and transactions as people (personas) and not as numbers (dimensions and metrics). This makes the data directly actionable based on persona based use-cases like better targeting, effective messaging, and increased conversions.
You can see samples of segment-level personas and journeys towards the bottom of the following blog article.
A persona, by definition, is a fictional character representing a composite sketch of users within a segment. Hence, the names shown for personas by our platform do not belong to real users. Fictional names and stock photos are used to represent personas.
Quotes are machine generated sentences expressing its understanding of a sample intent of a user in that segment when visiting your website. It is based on the pages that the users in the segment have visited, the searches they carried out, and the actions that they have completed on the site.
Yes, if you have Google Analytics set up on your Shopify store, it should have all the enhanced Ecommerce features necessary for our platform to help create data-driven buyer personas.
Yes, our beta integration with GA4 version of Google Analytics is now live on our platform.
Under our paid plans, personas under Live Persona are updated by our platform once every month.
Our platform starts generating personas with traffic as little as 50-100 monthly visitors, especially if analytics data is available for several months. When the monthly traffic is low, it will try to use data for a longer date duration, up to 12 months (as compared to the default of 1 month of historical data). The personas generated, of course, will be more robust with more traffic.
When you connect Google Analytics for Live Persona on boarding, you will be shown the list of Google Analytics properties/views that you can select from.
Connecting with a new GA account (when adding a new business) will not remove businesses on our platform created using the earlier GA account. Each business will have to be explicitly deleted in order to be removed from our platform.
Delve AI uses the goals/events that you have instrumented in Google Analytics and dynamically assigns weights depending on the goal/event types.
The actual number of personas for each website (Live Persona) is determined dynamically by our platform based on users/traffic and diversity in segmentation attributes (behavior, psychographics, demographics, geographies, and transactions).
Since our tool is based on AI, the quality of data-driven personas depends on the quantum of data and the popularity of the industry/niche that your website belongs to. The more data from that industry/vertical that our platform has seen before, the more likely it is that the quality of the personas will be better.
Personas can also be improved by ensuring that the business details such as brand keywords and location information are accurate.
You cannot select the date range for persona data since the personas are generated for a specific date range.
You can use the + button at the top (next to the business name) to add multiple businesses/websites.
Excluding internal traffic needs to be taken care of in Google Analytics. As the data comes to Delve AI in an aggregated/anonymized manner, the filter options that we provide are at the macro level (e.g. country, channel, etc.) and not granular at the user/IP address level.
Persona by Delve AI helps with data-driven persona generation. It does not have the capability to recommend or list websites/businesses that match a given persona.
Please follow these instructions to enable demographics and interests reports in Google Analytics.
If demographic age/interests data does not show in your Google Analytics dashboard even after few weeks, the following blog article will be helpful to understand the possible reasons: https://www.analyticsmania.com/post/missing-demographic-data-in-google-analytics-4/.
The platform will not impact your page views as it only reads data from Google Analytics. Delve AI does not have the ability to change anything on your website (unless you optionally add our code snippet to track organizations from IP addresses) or to write any additional data to Google Analytics.
To delete Live Persona, please go to Settings (at the bottom of the left navigation bar) > Subscriptions. Then, click Delete from the actions given against any Live Persona listed on the page. For Live Personas in paid plans, they must be downgraded to a paid plan before they can be deleted.
Apart from the parent social handle which is used as the identifier, please provide as many network specific handles as possible to help increase the probability of success of audience research and persona generation.
Yes, we do topic level insights for keywords used by visitors for competitors. You can see them under "Distribution" and "Query Analysis" tabs for Competitor Persona.
Delve AI acquires data from partners like SimilarWeb for the competitor domains that you specify and uses them to create competitor personas. Unlike Google Analytics where data can be queried at a granular level, the data obtained from our partners cannot be queried at a granular level and hence only one persona is created for each competitor.
Our competitor analysis only lists the social platforms that are helping drive users/buyers for your competitors. It does not provide organic/paid or investment breakdowns.
For Competitor Persona, we do not have access to the Google Analytics data of competitors and hence need to either gather the device information via competitor intelligence or infer it. Device data for Competitor Persona is inferred based on the location (city) and industry/vertical.
To delete a competitor persona, go to Settings (at the bottom of the left navigation bar) > Subscription and click Delete against the competitor that you would like to delete.
Industry specific insights are structured insights specific to the industry that the website belongs to that are extracted based on page views and keywords.
By analyzing user behavior (e.g. viewed pages and searches), key structured attributes that are specific to your industry/vertical, are extracted. For example, in the apparel & fashion industry, keywords are grouped and presented in terms of relevant attributes such as size, gender, occasion, type, color, age-group, etc.
Automatic organization tracking, based on reverse look-up of IP addresses, is a feature within our platform to help build accurate personas for B2B websites. Once organization tracking is enabled (highly recommended for B2B websites), you can see companies which visit your website , get notifications and enrich personas with companies data. Organization data is also used to classify B2B website visitors automatically into business prospects (leads for account based marketing), job seekers, investors, partners/competitors, press and service providers.
To enable organization tracking for your B2B website, please follow the step-by-step instructions provided on the Settings (at the bottom of the left navigation bar) > Organizations page of the dashboard for your business.
Data shown on our dashboard is from Google Analytics and typically has a delay of 36-48 hours. Alert emails are sent by our platform in real time, but for that data to go to Google Analytics and then be pulled by our platform after the entire day is done, typically involves a delay of 36-48 hours.
Once pulled, you will find the list of organizations under the Leads tab (for B2B websites only).
Persona by Delve AI extracts and displays up to 20 sample journeys per segment of real users for B2C websites (or up to 20 organization journeys per segment for B2B websites) from the aggregated and anonymized data that Google Analytics provides.
In conjunction with personas, these segment-wise sample journeys help you to understand drop-offs/bottlenecks and to refine experiences.
Journeys shown for B2C websites are samples of journeys of real users within each given segment. On the other hand, organizational journeys shown for B2B websites (when organization tracking has been enabled) merges journeys of all users from each organization and displays them at the organization level.
Filters allow you to create personas using a subset of the traffic on your website. Data filters can be set up to filter incoming audience data (include or exclude traffic data) based on popular How/What/Where dimensions, such as:
Once you have generated a Live Persona for your website, you can use the Filter feature to limit traffic to a page URL pattern and to create personas for users who visit the page(s) that meet the criteria pattern.
To add a filter, click on the business name dropdown on the top and select the "Add filter" option. Choose the dimension (e.g. "Country"), criteria (e.g. "Include") and value (e.g. "Germany") and enter the filter name (e.g. "Only Germany") to create a new filter. You can also access the filters feature for your business via Settings (at the bottom of the left navigation bar) > Filters page.
Filters cannot be edited. To delete a filter, please go to Settings (at the bottom of the left navigation bar) > Business page for the corresponding filter and click "Delete Filter".
To get branded reports, please upload your agency logo via Agency Settings page. You can also access it via the Agency dropdown (under the username on the top right of the dashboard) > Settings.
All the reports generated after you have uploaded your agency logo will have your agency logo instead of Delve AI branding.
You can schedule bulk export (export full profile) and automatic emailing of reports whenever personas are generated or updated each month. You can choose to have these reports sent to agency and/or business level users.
To configure your preferences and turn ON this feature, please use Agency > Reports page (https://www.delve.ai/agency/reports).
The filters at the agency level specify the quota (number of filters allowed each month) that is included as part of your agency subscription plan across all businesses. You can use them across one or more businesses under your agency.
To add a business under the agency plan,
When you turn off upgrade/auto-update for a website/competitor/social profile under your agency plan, the personas generated, along with paid features, will be available till the end of the current 30-day period (you can see the actual date on your Agency Subscription page), after which, it will be downgraded to its free-tier status.
If you'd like to update your billing information, please use our Billing page (https://www.delve.ai/payment/billing) to add a new card.
To cancel your paid business subscription plan, please go to Settings (at the bottom of the left navigation bar) > Subscription and click Cancel against your subscription plan.
For agency plans, you can cancel the subscription from Agency > Subscriptions page.
You can sign up with either your Google account (ideally with Google Analytics access) or your work email address.
You can choose either of the following options to handle multiple Google accounts/customers.
You have two options if you do not have access to your/client's Google Analytics:
To change your email address, you can add the new email address as a user, make that email address as the admin and then delete the current email address. Sorry, we do not currently have a direct way of changing a user's email address.
Yes, you can do that by adding the new email ID as an additional user and then turning off lead notifications for the previous one.
Our platform allows for two types of additional users:
For a single business, you can add team members via Settings (at the bottom of the left navigation bar) > Users. If you have a paid agency plan, you can add agency users via Agency Settings (under username dropdown on top right) > Agency > Users. Agency level users have automatic access to all businesses/competitors tied to the agency plan.
Only Admin users can add/delete team members.
To remove a business level user, go to Settings (at the bottom of the left navigation bar) > Users and then click Delete button to the right of the name of the user. Only Admin users can add/delete team members. If you have a paid agency plan, you can delete agency level users via Agency Settings (under username dropdown on top right) > Agency > Users page.