Last updated: 15 June 2020
Delve AI, Inc. and its Group companies (collectively “Delve AI”, "we", "us", and "ours") is committed to protecting your privacy. This Privacy Notice (“Notice”) describes how Delve AI processes Personal Data in its capacity as a controller (i.e. Delve AI decides what Personal Data is collected and what it is used for) or processor (i.e. Delve AI only processes the data as per the controller's instructions), as the case may be. It also describes your choices regarding use, access and correction of your Personal Data.
The capitalized terms used in this Notice but not defined herein shall have the same meaning as defined in the Terms of Service at https://www.delve.ai/tos (“Terms”).
We categorize the personal data that we process as follows:
Data we collect from the visitors of our Website(s) and Users of our Service(s), both directly and by automated means.
Data we process on behalf of our clients. This includes visitors to Your websites and data from integrations that you have enabled in our Service(s).
We collect information from users of our Service(s) and visitors to our Website(s). The information is collected in order to provide the Service(s).
When You sign-in to our Service(s) we collect the following information:
|Email address||Required in order to sign in to the Service(s)|
|Website URL/App name||Required for Live Persona by Delve AI|
|Company/Business name||Required for Live Persona by Delve AI|
|Website URL(s)/App name(s) of competitor(s)||Required for Competitor Persona by Delve AI|
|Company/Business name(s) of competitor(s)||Required for Competitor Persona by Delve AI|
|Billing and payment information||Required for paid plan subscription(s)|
|Messages with our staff||We retain in-app chat and email messages between you and our staff.|
|User information from integrated tools||CRM and chat user names and details|
If You are visiting our Website(s), as is true of most websites, We gather certain information automatically and store it in log files. This information may include the following: pages accessed (including title, URL and content), Internet Protocol (IP) addresses (including name of owner and reverse domains of the IP addresses), browser type, device information, Internet Service Provider (ISP), city/state/country, referring/exit pages with relevant search queries (when applicable), operating system, date/time stamp, and/or clickstream data. We link this automatically collected data to other data we collect about you.
We use User Data:
We use User Data in delivery, maintenance and enhancement of the Service(s), to provide support and to prevent or address technical or security issues.
We may send You service-related messages and notifications. These include notifications that are part of the Service(s). You can control what and when to receive these notifications. We also send administrative messages regarding your Delve AI subscriptions, technical status updates and other related notifications.
We may also send You messages regarding new product features and helpful tips on using the product and to offer training and support. You can opt-out from such messages at any time.
We collect payment and billing data from paid Service Plan clients for fulfilment of payments for the Service(s).
To help improve the Service(s), our Website(s) and to develop new features and functionality we collect and analyze usage information. Processing User Data for analytics and abstraction purposes is done in aggregated or anonymized form.
You can request a copy, correction or deletion of your personal data by emailing firstname.lastname@example.org. We will respond to your request within 30 days.
Client User Data means data that we process on Your behalf and which is gathered from Your websites or from integrations such as Google Analytics that have been enabled by You in our Service(s).
DATA FROM GOOGLE ANALYTICS
Delve AI gathers data about visitors on Your websites from Google Analytics.
This data includes:
DATA FROM ORGINFO INTEGRATION
Delve AI also gathers data about visitors on Your websites via OrgInfo integration.
This data includes:
Delve AI acts as a data processor in regards to Client User Data. You are in full control of what happens and who has access to the Client User Data. We never share or use Client User Data except as specifically agreed in the Terms.
It is Your sole responsibility to ensure that You have obtained permission from Your customers and other website users to provide this information to Delve AI via the Service(s). Delve AI shall have no liability whatsoever for Your failure to obtain this permission and hereby disclaims such liability. You hereby agree to defend, indemnify and hold harmless Delve AI and its affiliates and their respective officers, directors, employees, agents, successors and assigns from any third party claims arising from Your provision of Client User Data to Delve AI using the Service.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site or service provider's systems to recognize your browser, capture and remember certain information.
Amazon.com Inc., and Google LLC including Amazon Web Services Inc. are certified under EU-U.S. Privacy Shield framework.
We do not share or disclose information to third parties except in the following situations:
Information may be disclosed to third-parties if we are explicitly instructed to do so by the user, or by user consent.
We may engage third-party companies service providers or business partners to process our data and to support our business. These include for example server and hosting providers, payment processors and customer service and management tools.
Up-to-date list of our sub-processors is available on request from email@example.com.
We may disclose User Data to allow a change of ownership of Delve AI (including, but not limited to, an acquisition by or merger with another company) and related transfer of all such information to the new owner, in which case any information remains protected in accordance with this Privacy Notice.
We may disclose personal data if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.
We also may disclose personal information in order to:
We are committed to EU General Data Protection Regulation.
We do not collect any information from anyone under 13 years of age. Our Website(s) and Service(s) are all directed to people who are at least 13 years old.
We will notify Delve AI users of any non-trivial changes to this Privacy Notice via email.
If you have questions or complaints regarding our privacy notice or practices, please contact us at firstname.lastname@example.org or via postal mail at Delve AI, Inc., 548 Market St #49064, San Francisco, CA 94104-5401, USA with a CC to email@example.com.