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JOURNEY MAPS
Journey maps for users, customers, and employees
Create journey maps to visualize and understand interactions
across all your key audiences
across all your key audiences
Bridge the gap between personas and journey maps
Usher in a new level of empathy in your marketing and HR efforts. Create personas automatically from first-party, second-party, and public data sources. Drill into audience demographics, psychographics, motivations, preferences, topics of interest, content affinities, and more.
Identify your most valuable segments and leverage relatable and easy-to-understand journey maps to know people behind the screens.
Develop and optimize your customer journeys with AI
Define who your customer is and why they need your solution. Generate comprehensive customer journey maps directly from your audience data and uncover every step your buyers take, from awareness to advocacy.
Visualize storyboards with emotional scores, map processes, identify core challenges, and track KPIs for continuous refinement.
Track organization visits with B2B customer journey mapping
Analyze organization-level journeys per segment to refine experiences, eliminate friction, and capitalize on every visitor interaction.
Receive instant email or Slack alerts when desired companies visit your site. Get basic company information, industry, source channel, location, and the sequence of pages viewed.
Make smarter product decisions with user journey maps
Find journey maps alongside your user personas and transform research data into end-to-end user journeys.
Use action logs to track user behavior, map social and digital touchpoints, assign internal owners to specific tasks, and identify enablers to optimize workflows.
Refine user experience with sample journeys
Drive marketing plus product decisions using personas built directly from your Google Analytics data, and employ user journeys to understand both buyer and browser behaviour.
Review up to 20 sample journeys per persona, pinpoint drop-off locations, analyze search intent, and optimize your website for better conversions.
Leverage employee journey maps to boost retention
Get rich employee journey maps powered by social intelligence and Voice of the Employee data. Capture what employees do, think, and feel as they move through recruitment, onboarding, development, and beyond.
List touchpoints and service channels, uncover professional goals, and make improvements that drive productivity and engagement.
Export and share journey maps in JPEG, PPT, and PDF formats
Easily export your customer, user, and employee journey maps in shareable formats like JPEG, PDF, and PowerPoint. Simplify team collaboration and know how audiences interact with you at every stage of the journey with automatic updates.
Need a head start? Use our ready-made journey map templates available in PDF, PPT, Word, and XLS formats.
Data sources and integrations
From user and customer personas to employee profiles, Delve AI helps you create dynamic journey maps for every audience. Add your first-party and research data to get insights enriched with second-party and public data.
Pricing that matches your needs
"Delve AI is a really great way to figure out our customer personas with real data, pulling in existing customer data and turning it into something that is more understandable, especially when you don't have a huge budget to do a fully expansive marketing research. The interface of the personas in the platform is really simple and it is easy to share with other people who are not in marketing and help them understand our different customer segments and their interactions."Meredith Barnes, Marketing Manager, US Metal Crafters
Shipbuilding
Accelerating Sales Cycle with Quality Leads
Learn how APT Global, a shipbuilding/offshore construction company with presence in UAE, Netherlands, Qatar, Belgium and India used Delve AI to generate high quality leads and accelerate its sales cycle.
Apparel & Fashion
Using personas to get niche targeting ideas
With data-driven personas and deep customer insights about buyer segments generated by Delve AI, Faye was able to unlock new niche targeting options and expand the reach of their display ad campaigns by 4X.
Building Materials
Leveraging AI for CTR and VTR Improvements
With insights from Delve AI, Orientbell Tiles campaign achieved 50% improvement in Click Through Rate (CTR) and 10% improvement in View Through Rate (VTR) in its focus market for its Women’s Day campaigns.
Recommended by experts
Featured in news / research
What is Customer Journey Mapping?
Customer journey mapping (CJM) helps you understand the experiences of customers at various touchpoints when they interact with your brand. Learn about journey and empathy maps and how to use them.
AI Customer Journey
Here’s how AI customer journey transforms customer experiences across online and offline channels, giving marketers a more holistic view of their audience.
Employee Journey Mapping
Discover the benefits of employee journey mapping in our comprehensive guide. Learn how to visualize touchpoints and enhance overall employee experience for better retention.
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