Are your PPC campaigns based only on keywords? That's terrible.
Shift from keywords to an audience-driven approach with the help of PPC personas. We know that consumers don't trust brands. Period. So you have to make sure that your PPC campaigns pack a punch and stand out from the plethora of ads generated online.
How do you do this though?
Well, by personalizing your PPC campaigns and using personas.
PPC or pay-per-click is a digital advertising model used to drive traffic to your website. The advertiser pays the publisher a fee whenever someone clicks on their ad. The publisher in this case is usually a website owner, search engine, social media network, or a consortium of other websites.
A buyer persona is a tool that businesses must employ whenever they plan a marketing campaign. It helps you focus on your target audience and give them the benefits that they are looking for.
Personas are crucial for the success of your PPC advertising campaigns. Once you create a buyer persona, it allows you to develop a clearer understanding of your customers' goals, needs, and pain points. You can then direct your marketing efforts towards specific users that are most likely to convert.
PPC marketers and businesses can use personas to optimize their PPC campaigns and improve its overall performance. This will increase the chances of conversion, sales, and revenue while saving time and money at the same time!
A PPC persona is a type of buyer persona specifically designed to represent the ideal customer for a PPC campaign. It typically includes data on customer demographics, behavior, online search habits, and buying preferences.
PPC personas are useful for identifying the market you want to target with your PPC ads. You can then develop amazing ad copy, content, and landing pages that will convert your target audience into customers. PPC personas can also be used to segment your target users in order to create more efficient ad campaigns.
You can quickly create SEM personas for your PPC campaigns with the steps that have been outlined below.
Firstly, you should gather data that you have on your existing buyers. What are the pieces of information that you already know about your ideal customers? Jot them down. Write down the characteristics and behaviors you have noticed in your existing customers that you want to leverage upon. If you already have existing personas built out, take them into consideration. If not, use online persona creation tools to generate buyer personas.
Two methods are generally employed when building buyer personas: the traditional method and the modern method.
In the former, buyer personas are created based on surveys, interviews, and other qualitative data. The modern method makes use of Google Analytics and various online services to create buyer personas automatically. Some of the online services that allow you to generate personas are Hubspot, Delve AI, MakeMyPersona, Xtensio, and Userforge.
These services create detailed buyer personas in minutes and some also offer templates for the same. You can further use social listening tools like Hootsuite and Pulsar to track your business and competitors on social media and enrich your personas.
Once you have collected information on your existing buyers and built personas, ask yourself the following questions.
The answers to these questions will help refine your personas for PPC campaigns.
Once you have created and refined your personas for PPC, make sure that you:
After going through all the four steps, you will have well refined personas. Your marketing team can use them for paid search campaigns and improve its PPC strategy for better conversion rates.
As mentioned before, there are many products and services available online which help you create, interact with, and share buyer personas automatically.
One such tool is Persona by Delve AI. It is an AI-powered persona generator tool that creates multiple buyer personas for your business websites. Used by more than 5000 businesses across the globe, it generates buyer personas and user journeys automatically by using your website's Google Analytics data and enriching it with customer data (e.g. reviews, blogs, communities, etc).
Delve AI uses more than 20 data sources to unearth insights and segments your audience based on behavior, demographics, psychographics, geographies, and transactions.
The platform provides three tools for persona creation:
Use the insights obtained from the tools to tailor your PPC campaigns according to your ideal personas and get new creative ideas.
There is absolutely no point in creating personas if you are not going to use them in your PPC strategy. Take the example of a company that increased its PPC campaign performance by 152% through PPC personas.
The marketing agency Amplify was asked to develop a PPC campaign by a company for a new software. The goal was to increase "free trial" signups. Being new in the field, the company did not have many insights into the keywords used by their potential audience. They assumed that only brand marketers and social media managers would be their target users. Hence, they directed their PPC efforts towards this user segment.
Obviously, this approach didn't work out.
The cost per acquisition (CPA) went up by 270% while the sign-ups were only 76% of the way through. The agency had to go back to developing specific target personas and performed keyword analysis for the same.
Amplify moved away from broad keywords targeted at "digital marketing managers" to keywords directed at the end users of the software such as "webmasters". The keyword research found more specific terms which were immediately added to the PPC campaign.
Amplify optimized the company's PPC campaign by targeting the right personas. The company's cost per acquisition decreased by 58% while sign-ups increased by 152%.
You can add natural language words that are usually used in searches such as 'I'm looking for' or 'I want'. Take out some of these words and add it to your keywords. Do not use corporate parlance when choosing PPC Keywords. Instead, go with words that your prospective customers will use to find your product or service in their day to day lives.
The keywords will help you match your message to the personas. Would your persona be all right with sarcasm or humor? Do they expect you to be direct? Do you have to sell a product that is used during medical emergencies? If you want your prospects to click on the ad link, you need to be clear about the benefits that your product offers.
The call-to-action (CTA) and the landing page content should always match the expectations or traits of your personas. If you are targeting a C-suite executive, they will have the patience to go through a report, but if it is a Gen Z student, videos would be the ideal way to convince them. Essentially, your audience shouldn't feel that your content does not deliver what the ads promised.
That said, PPCs aren't the only way to find customers for your product or service. You can always invest in email marketing, referrals, organic searches, and social media to meet your revenue goals.
Because unless the budget is limitless, there is no way that you can cover your entire target audience just by using the PPC channel.
The prospects you target will consist of smaller subgroups who will be at different stages of the buyer's journey.
Every user goes through three stages of the buyer's journey before converting into a revenue generating customer. The Awareness stage, the Consideration stage, and the Decision making stage. You can create different PPC personas for all three.
However, to determine how many personas you need (or can afford), ask yourself the following questions:
Once you have created personas for each stage of the marketing funnel, apply them to your PPC campaigns, ads, and landing page content. Address their pain points at every stage of the buyer's journey and tell them how your product or service solves them. This will ensure that your campaign is focused on the right audience at the right time.
Elma is a 30 year old woman who lives with her husband and two sons in New York. Her husband is a Type-2 diabetic who loves chocolates. She has tried encouraging him to get fit and eat right, but is unsuccessful. Also, there are hardly any sugar free chocolates available in the market that offer the same flavor. She is tired of the products found in her local neighborhood and is surfing the web to find brands that don't use sugar.
Here's what a company that sells chocolates can do.
Suppose your brand makes sugar-free chocolates without using any chemical alternatives. Honey, dates, and dry fruits are the only ingredients you use to sweeten the chocolates. It is a perfect alternative for Elma's husband. But how do you tell her that your product meets her expectations?
It is only possible when you know your personas.
Now you know that Elma is surfing the web to search for 'zero sugar chocolates.' She could also be typing 'low carb chocolates' or 'keto chocolates.' You should try to rank for either of these three keywords to get her to click on your PPC ad.
However, you should remember that there are a number of user personas one could have according to their buyer journey. In this case, the decision to consume less sugar is also a lifestyle choice. Hence, those on keto diet or low carb diet will be the other personas that your brand should target and monetize.
Mentioning that your chocolates are for low carb or keto dieters will positively work in your favor. Combining various target audience segments will also allow you to efficiently use your PPC budget while covering most user personas.
Buyer personas make sure that your PPC campaigns don't fail. Furthermore, you will be able to optimize your campaigns beyond clicks and conversions. Let's take a deeper look at the different ways brands can use buyer personas to boost SEM performance.
Do remember that every customer persona has a different buyer journey. PPC personas help you organize your campaigns in such a way that it relates with the unique journey of each persona.
Here's what you should do. Add one ad group per persona for your campaigns. If you want to create separate campaigns for each persona, that's all right too. When you have separate ad campaigns for each persona, you have greater control over your ad targeting and messaging. It helps you personalize the user experience and create super personalized ads.
The way to target a prospective customer in the top of the funnel should be completely different from how you would target someone in the bottom of the funnel. You can create an ad group for each stage of the buyer's journey i.e. the awareness, consideration, and decision making stage. Dividing them in this manner helps personalize and develop a copy that focuses on their needs and pain points. It is also great for tracking and attribution.
To find and target the right buyers, you need to apply your buyer personas into your PPC platform. For those who are using Google Ads, the Audience Builder tool lets you upload customer persona demographics. Link Google Ads with Google Analytics site data using Google Tag Manager. With the Live Persona tool, it will give you an idea about your existing personas.
One of the most effective ways to get great search engine results is to work on your content marketing efforts. Content influences your organic traffic, increases brand awareness, moves the prospects deeper into the sales cycle, etc. With the help of PPC personas, not only do you know what you create, but also for whom you are creating it. Analyze bounce rates, pages browsed per visit, and average visit duration of each persona segment. Then you can produce content that interests and motivates them to take action.
When you know the pain points of a buyer persona, you can create specific messaging to address them. Make sure you target the ads to specific pain points, objections, and needs. Understanding the target audience's behaviors, preferences, and challenges helps you address them in a way that will hit the right places.
For example, if you know that a particular feature is the most important factor during purchasing, ensure that you phrase your communication highlighting that feature.
The description used in the keyword research will help you segment keywords into the right stage of the customer lifecycle. Additional data from your buyer personas will help you target your audience with the right offers. Instead of targeting prospects of all the stages in the funnel with the same messaging, you can change your offer based on their sales cycle.
A negative buyer persona is a collection of characteristics such as real-life scenarios, demographics, psychographics, or behaviors that disqualifies someone from being your customer. Knowing who not to target is as important as knowing who to target for your PPC campaigns.
Just like how there are negative keywords in a keyword campaign, certain attributes have to be used to narrow down your audience. Using negative personas can limit your audience, so make sure you employ it only on attributes that are deal-breakers.
Once you have a fair understanding of your target market with the help of personas, you will know the right keywords to use in your PPC campaigns. By doing so, you will reduce the ad spend on other keywords that might not fetch great results. When you are armed with the knowledge of the right keywords, you can go for more long-tail or even brand name keywords since you have saved on your ad budget.
When you know how each persona communicates, you can speak their language too in your PPC ads. Use the words that they naturally use. Add slangs that your audience uses. It will grab their attention like no other.
Getting an in-depth understanding of your customers' problems, challenges, and needs, will help you go a long way in increasing your bottom line. Using PPC personas, you can boost the return on investment (ROI) and profitability of your search engine marketing results. Instead of relying on a hunch for your digital advertising campaigns, prepare in detail about who you are targeting and the messaging you want to employ for each buyer personas. It sounds like tough work but will increase customer engagement and pay rich dividends.