Social media gives you fascinating insights into the minds of your prospective customer base. On social media, most users speak in unfiltered tones, are not shy to express what they like, and are more likely to form a connection with brands. To understand the motivations, behavior and psychology of your customers, you need to find social media personas for your audience. It helps to have a social media persona for your brand as well.
A social media persona is a fictional representation of your target audience based on the data that you have gathered from their social media accounts. Brands can have anywhere between 3 to 7 different personas, each of these will give you a deep understanding of who you are selling to.
Here are the recommended dimensions of a social media persona:
All of the above factors become a part of your social media personas. Each of these social media marketing personas represents a potential customer who engages with your content, and buys from you after seeing it on social media.
Here’s a social media persona example to give you a better idea:
Social media personas help you create content that is catered to different segments of your audience. Your brand voice will be aligned with what your customers are expecting from you. Studies show that more than 72% of customers engage with content that is personalized for them.
If you have an audience that is interested in the stock trading, then you can post about share markets regularly on one platform. If you find that some of these audiences are engaging with influencers on other channels, then you can repurpose the content in these channels too. Even better, use influencer marketing to leverage their audience.
The most successful ads are those that speak directly to the audience. It should contain information on how it solves the pain point of the TG (target group). With the help of your social media persona, you will be able to identify the kind of solution they are looking for and you can position yourself as a business offering that service. Use the advertising options on the various social media channels to reach out to the right person.
When you have more clarity on who your audience is, you will be able to identify products and services that might be helpful to them. You might not even have thought of getting into this niche because you assumed that your TG might not be looking for it. Also, no matter what kind of market you are in, there will be fierce competition, and it pays to be in newer markets where the competition isn’t as much.
Instead of just offering generic services and products, brands should also come up with niche offerings. This is exactly where social media personas are of immense help. When you offer specific services, you are more likely to attract an audience who are looking for exactly that. The conversions will be higher and you will also be able to do a good job.
As per Smart Insights, there are six social media persona types. They are the following:
Your brand persona is how you are going to project your brand with the help of social media. It should be something that attracts your target audience. The first step to creating a social media persona for your brand is to identify your TG. You can do this by writing down the characteristics of an ideal customer of yours. Write down every single attribute about your ideal customer- age, interests, hobbies, location, etc.
Your voice cannot be the same everywhere. Although you should not confuse your users by sounding different in every place, our point here is that you should act based on the platform. For example, memes on LinkedIn are a big no-no. Make sure that the voice that you choose is reflective of who you are as a brand. Do not try to be someone you are not. For this, you need to have a strong clarity about the image that you want to show.
If you want to be seen as a serious brand, then your social media posts should reflect that. For example, if you are a bank, then it is expected of you to be serious. Although you can be fun sometimes, you cannot afford to be construed like that always. Also, ensure that your brand voice is the same across all channels. When customers see that your personality in one channel is completely different from another, you will come across as not trustworthy.
Update all your social media pages regularly. Ensure that the information you are providing is accurate and also be mindful of the tone that you are using while you are putting out content. Use the About section in each of the social media channels to tell your customers exactly who you are and what they can expect from you.
Invest in visual branding too. Use your company’s logo across all channels. Make sure that you also have a color palette that your audience will recognize you with. Create a style document where you can outline the colors and fonts for your brand that should be used everywhere.
Once you start posting content, make sure that you stick to your brand voice at all times. Changing your persona always will make you unreliable and customers may not be appreciative of that.
Pick a famous personality who is an embodiment of your target market in terms of shared interests and character traits. It would make sense to choose someone who has a lot of experience in the field. The purpose behind this is to provide you with a benchmark when it comes to creating content. It will help you stay consistent with your brand’s social media content.
Do remember that your persona should keep changing based on the market scenario, shifting customer expectations, goals shift, and so on.
Do thorough research on the social media channels that you are using currently. Thankfully, most of these platforms have powerful analytics engines of their own- Instagram Insights, Twitter Analytics, etc. Each of these share information about your social media followers on the analytics dashboard. Look for patterns and write down the characteristics of your existing audience.
Do remember that the behavior and characteristics of the same people might be different across the varied platforms. Someone who is open and honest on Facebook might be restrained on LinkedIn. Your objective is to look for people who have common attributes.
Since you need to create a well-defined social media persona, a native social analytics tool cannot give you a lot. You need to use a professional audience insights tool which pulls data of your audience from each analytics tool and analyzes them in toto.
When you use a professional research tool, you will be able to gather insights of your audience on various attributes. Here are some of them:
Each of these attributes and more will be available as a report to you in the dashboard which will give you a great understanding of your audience. Most of these tools are capable of creating new data segments by pulling common data points. You can use this to create multiple personas.
While there will be several social media channels that your audience will use, you need to find out where they are lurking the most. Use the data from your social media analytics to identify which are the platforms they use the most. By knowing this, you will also get an idea of the kind of content that they prefer on each platform. Do remember that each social media platform has a unique type of content and audience.
If your audience is mainly active on Instagram, you can easily figure out that most of them are youngsters. The tone of the copy that you create will depend on the age of the audience. In short, each characteristic of your audience will have an impact on every strategic decision that you take with regards to your business. You cannot send a barrage of emojis on LinkedIn and expect people to take you seriously.
Identifying the platform that your audience uses the most puts you in a position where you can create highly targeted and effective content that is most likely to convert them.
Now that you understand where your customers lurk and what type of content they like, you now need to find out exactly what their goals are. Without understanding the goals of your TG, you cannot create strategies that will lure them into becoming a paying customer.
For example, if the goal of the customer is to increase conversions in their email marketing, then you need to find out where they stand right now in terms of conversions. You need to figure out what their present strategy is and go out of your way to create content that will bring them in. You should not send them marketing campaigns where you promise to help the customer create fantastic email drip campaigns. No, that’s not what they want.
There are always problems that stop your customers from achieving what they want. You need to know from your customer what exactly is stopping them from achieving their goals. Once you know where exactly the issue surfaces, you will be able to come up with better campaigns. You need to have a 360-degree encompassing understanding of the customer’s goals and the pain points they have which does not let them achieve it.
Not all platforms are the same. If you create good content on social media, you will be able to attract new audiences, but you need to know how to engage correctly.
You should figure out what is the best time and frequency to post for each channel. Coschedule recommends the following:
Please do remember that these are just recommendations. You need to find a schedule that works best for you based on trial and error. There are tools and scheduling software which makes it possible to schedule them in advance instead of having to log on to these platforms at intervals.
There is nothing as valuable as customer feedback when it comes to understanding their expectations from you. You can ask simple questions to your prospects such as the following:
Answers to the above questions will give you a great deal of information about them and will give you a direction as to what will work for you.
While creating social media buyer personas doesn’t ask for the moon, implementing them in the right way takes effort. Here are some tips on using social media buyer personas effectively for your business:
What kind of customers do you have? What is their idea of fun? How do they like to consume content? Are they simple folks or do they like to be dazzled with show and pomp? How do they communicate with brands they buy from, on social media? How do they engage with their friends or followers on social media? Once you know all of this, you will be able to engage them with topics and make them interact with your brand.
The reason why your customers are looking for your product or service is because they are facing some issues because of it. Address these issues directly in your marketing copy and every other place where you think your customer will interact with your brand. In fact, use a lot of content to help them out with their pain point without sounding ‘salesy.’ It will improve their trust in your brand and they are likely to consider you as a leader in the industry if they keep consuming your helpful content on a regular basis.
Your target audience wants to know if your product will help solve the issues they are facing in their business currently. Capture the benefits that your product provides and how it can help address their issues. Use different types of content on your social media handles to share with your customers about what makes your product unique. Do not be desperate to close a prospect, let them know how you are one of the best choices they can make with the help of graphs, statistics, testimonials, etc. When you focus too much on the sale, it can be a turn off to most prospects.
It would be simply unwise to not use some strategies that your competitors are using to get ahead. While you cannot rehash competitor strategies just like that, you need to find the ones that apply to your business. Check out what their most popular posts were, what kind of marketing campaigns gave them the most success, how are they positioning themselves on various social media handles, how do they address customer issues, and so on. Study each and every strategy of your competitors with accuracy and thoroughness.
If you want your presence on social media to make business sense, you need to create content that your TG engages with. Post different types of content, see which are the ones that resonate well with your audience. What are the different content pieces from your social media handles that they keep sharing with others? If you can get your audience to share your content, it will reach an even bigger set of people. It means you will be in a position where you can have more customers.
Creating social media personas for your brand and your audience are pivotal to the success of your business. Defining social media personas for your audience will help you with drafting content and preparing strategies that will hit the right buttons for them. They are more likely to convert when you know which are the areas that they are interested in and what their expectations of you are. Having a social media persona for your brand will act like a guide for you on how to interact with your audience and it will also ensure consistency.